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Shipping Policy: We offer standard shipping to all UK addresses, and shipping times may vary depending on your location. We aim to process and dispatch all orders within 1-2 business days, and delivery typically takes 3-5 business days. We offer free shipping on all orders over £50.
Returns Policy: We want you to be completely satisfied with your purchase from Musclecoach. If for any reason you are not happy with your purchase, you may return it to us for a refund or exchange within 30 days of purchase. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.
To initiate a return or exchange, please email us at [insert email address] with your order number and reason for the return/exchange. Once we receive your request, we will provide you with instructions on how to proceed with the return/exchange.
If you are returning an item for a refund, we will refund the purchase price (minus any shipping charges) to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account.
If you are exchanging an item, we will ship the new item to you once we receive the original item. You may be required to pay any difference in price if the new item is more expensive than the original item.
Please note that we do not offer returns or exchanges on final sale items, gift cards, or downloadable products.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund for the item, and we may ask for photos of the damage or defect.
Lost or Stolen Packages: Musclecoach is not responsible for lost or stolen packages. If your package is marked as delivered but you have not received it, please contact your local post office or carrier to file a claim. If you believe your package has been stolen, please contact your local police department to file a report.